Video Mixer, Cognex
Service Offering: Repair
All repairs are are performed by qualified personnel, using exact replacement parts and repaired equipment is full-functional tested to ensure proper function in your equipment.
If you are requesting repair, Unidec’s turn-around-time for our PCB service is approximately 10 days. Expedited service is available, see below. All lead-times are subject to parts availability. A shorter turn-around-time will be honored whenever possible.
If the customer needs a faster turn-around, an additional fee of 25% above our normal repair charge applies (subject to a minimum fee of $150 USD/item). Immediate priority is given to your equipment and the repaired unit is shipped priority.
Unidec stocks various electronic assemblies available for emergency exchange. Please check inventory levels on Reconditioned and new units or call for availability. If exchange is requested and we have the replacement in stock, If an exchange is available, it will be shipped overnight air. The customer returns the defective trade-in via ground service to complete the exchange. An additional fee of 50% above our normal repair charge applies (subject to a minimum charge of $300 USD/item) – this is still a savings over new cost.
This items’s pricing supersedes all previous issues; pricing is subject to change upon notification. Prices are fixed for normal repairs and testing, items with physical damage are assessed and quoted a higher repair charge at time of service. Pricing in this catalog is for continental US customers only; please call, email, request for quotations otherwise.
Most evaluations are completed within 1-4 hours of engineering and bench time. An evaluation charge of $80.00/hour is charged when:
- BER – The unit is found BER (Beyond Economical Repair) due to physical damage, abuse, or unqualified repairs.
- NTF – The unit is found NTF (No Trouble Found), operating according to original manufacturer’s specifications.
Unidec warrants to its customer, workmanship and materials associated with repairs made at the time of service will be free from defects for a period of ninety (90) days. This period begins when the item is placed in service for up to one (1) year from the date of repair. Unidec will without charge, repair or replace at its own option the defective item upon receipt and determination of its warranty status based on repair records and the cause of failure.